Customer Service Representative

3 days ago


Wodonga, Victoria, Australia Hoban Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our team at Hoban. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Licence Testing: Conduct licence tests for learner drivers, providing constructive feedback and guidance to help them improve their driving skills.
  • Administrative Tasks: Manage administrative duties, including processing payments, managing cash, and updating critical data in systems.
  • Communication: Communicate effectively with customers, colleagues, and management, ensuring that all interactions are professional and courteous.
Requirements
  • Customer Service Skills: Possess excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Communication Skills: Have strong communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Organizational Skills: Be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Possess basic computer skills, with the ability to learn new software and systems quickly.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate, reflecting your skills and experience.
  • Opportunities for Growth: Enjoy opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • Supportive Work Environment: Work in a supportive and inclusive environment, with a focus on teamwork and collaboration.


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