Customer Experience Representative
20 hours ago
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Our customer-centric approach is built on the principles of connecting with customers and staff, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Key Responsibilities- Deliver exceptional customer service to all facility users.
- Proactively address all enquiries, ensuring that suitable outcomes are provided to each individual customer.
- Look for upsell and cross-sell opportunities based on individual needs.
- Provide administrative support as required.
- Maintain exceptional self and workspace presentation.
- Experience in delivering exceptional customer service.
- First Aid and CPR Certificate.
- Working with Children Check.
- Customer focused.
- Enjoys selling memberships, swimming lessons and other services to prospective members.
- Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
- Relentless in their approach to sales and service.
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