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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and organized Customer Service Consultant to join our team at Bupaoptical. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operation of our care home.
Key Responsibilities
- Customer Service - Provide a warm and welcoming experience for prospective residents, loved ones, and employees, handling enquiries and coordinating admissions.
- Administrative Support - Assist with rostering, recruitment, onboarding, and managing employee leave.
- Concierge / Reception / Admin - Lead the customer and administrative experience function, ensuring exceptional service delivery.
Requirements
- Communication Skills - Excellent communication and diplomacy skills to handle sensitive situations.
- Technical Skills - Intermediate to advanced skills across the MS Office Suite.
- Experience - Previous experience in a similar admin/customer service role.
- Organizational Skills - Highly developed organization and time management skills, with a focus on prioritization and self-direction.
About Bupaoptical
We are a leading provider of care services, dedicated to helping people live longer, healthier, happier lives. Our team is passionate about delivering high-quality care with a personal touch. We offer a unique agile culture, prioritizing the well-being and career growth of our team members.
