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Defence Entitlement Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeAdvocate Full time $140,000 - $150,000
Talent Acquisition Role

We are seeking an experienced advocate to join our team as a key member responsible for submitting claims and representing clients at the Veterans' Review Board.

Key Responsibilities:
  • Prioritise client satisfaction through exceptional service, consultation, and continuous improvement
  • Demonstrate empathy and flexibility in all actions
  • Liaise with external stakeholders, services, and agencies associated with DVA
  • Participate in strategic projects aligned with operational plans and adapt to change
  • Deliver work outcomes associated with the preparation, submission, and follow-up of claims/appeals for compensation and entitlements from DVA & VRB.
Requirements:
  • Compensation Advocate Level 3 (or working towards)
  • Working knowledge of defence entitlements under relevant legislation and Veteran's Review Board policies and practices
  • Completion of /or willingness to complete courses relevant to the role
  • Understanding of defence-related illnesses and conditions
  • Ability to establish and build meaningful relationships internally and externally
  • Highly developed communication skills and ability to prioritise, manage and problem solve
About Us:

RSL LifeCare is a not-for-profit organisation providing care and services to veterans and seniors. Our vision is to create proud communities living their best lives.

Benefits:
  • Not-for-profit tax benefits - salary packaging of up to $15,900 per year
  • Staff discounts across select retail stores
  • Fitness Passport
  • Leave Loading - 17.5% pay top up on paid leave