Field Service Engineer

3 weeks ago


Brisbane, Queensland, Australia Philips Full time

About the Role:

Philips is seeking a skilled Field Service Engineer to join our team in support of the Deployable Health Capability program. As a key member of our team, you will be responsible for providing technical support and maintenance to our customers, ensuring the delivery of high-quality healthcare solutions.

Key Responsibilities:

  • Perform maintenance activities, including preventative and corrective maintenance, to ensure the optimal functioning of our equipment.
  • Conduct inspections and provide engineering support to our customers, ensuring their needs are met and exceeded.
  • Accurately document service records, including diagnostics, resolution, and test procedures, using our service management system.
  • Actively manage customer escalations, complaints, and feedback, ensuring timely and effective resolution.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date on new technologies and advancements.

Requirements:

  • A degree-level education in Biomedical Engineering, Electrical Engineering, or a related field, or equivalent experience.
  • Strong technical skills, with a focus on electromedical equipment and healthcare technology.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • A full AU driver's license and Australian citizenship are required.

About Philips:

We are a health technology company dedicated to improving people's lives through innovative healthcare solutions. Our team is passionate about making a difference, and we're committed to creating an inclusive and supportive work environment that values diversity and promotes growth.



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