National Delivery Operations Manager

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $98,765 - $123,456
Job Overview

The way a product is delivered to customers matters. It's about creating an excellent experience from start to finish. That's where our Delivery & Installation team comes in.

We're looking for someone who can oversee national delivery and installation operations, ensuring seamless customer experiences across all channels.

Key Responsibilities
  • Lead and support state-based delivery and installation teams
  • Manage delivery and installation operations, including fleet and subcontractor performance
  • Drive service improvements and cost optimisation across all channels
  • Oversee reverse logistics and process documentation
  • Collaborate with teams to improve safety, service, and operational outcomes
  • Represent the business in customer recovery situations with empathy and professionalism
  • Travel nationally at least once per quarter to stay connected with teams and operations
What We're Looking For

You'll thrive in a fast-paced environment, confident in managing budgets and performance metrics. A natural leader and collaborator, you'll bring people together to solve problems and drive results.

Ideally, you'll have:

  • Proven leadership experience in logistics or delivery operations
  • Strong business acumen and comfort managing cost-per-job metrics
  • Excellent communication and stakeholder management skills
  • Experience in final mile delivery or installation services
  • Advanced Excel and ERP system knowledge
  • A collaborative mindset and ability to influence across functions
  • A strong commitment to health and safety
Why This Role Matters

Our delivery and installation team plays a vital role in how customers experience our brand. They often work independently, but their impact is huge. We're looking for someone who sees that, values it, and wants to lead with empathy, clarity, and purpose.

Apply Now

Join us in shaping the future of customer experience and driving excellence in delivery and installation operations.

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