National Delivery Lead

7 days ago

Sydney, New South Wales, Australia beBeeLeader Full time $110,000 - $155,000
Lead National Delivery Operations

As a leader in the delivery and installation industry, you will oversee our national operations from managing in-home deliveries and installations to supporting a hybrid service model. You'll be responsible for leading a team of over 30 individuals, including state-based leads and technicians who represent our brand in customers' homes.

This role involves working closely with warehouse teams, internal stakeholders, and our management team to ensure everything runs smoothly, balancing service quality, cost control, and operational efficiency. You'll also collaborate across teams to improve safety, service, and operational outcomes.

Key Responsibilities:

  • Leading and supporting state-based teams across Australia
  • Managing delivery and installation operations, including fleet and subcontractor performance
  • Driving service improvements and cost optimization across all channels
  • Overseeing reverse logistics and process documentation
  • Representing the business in customer recovery situations with empathy and professionalism
  • Travelling nationally at least once per quarter to stay connected with teams and operations

Requirements:

  • Proven leadership experience in logistics or delivery operations
  • Strong business acumen and comfort managing performance metrics
  • Excellent communication and stakeholder management skills
  • Experience in final mile delivery or installation services
  • Advanced Excel and ERP system knowledge (e.g. JD Edwards/Oracle)
  • A collaborative mindset and ability to influence across functions
  • A strong commitment to health and safety

Why This Role Matters:

Our D&I team plays a vital role in how customers experience our brand. They're often out on the road, working independently, and don't always get the same visibility as in-house teams, but their impact is huge. We're looking for someone who sees that, values it, and wants to lead with empathy, clarity, and purpose.

Job Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Appliances, Electrical, and Electronics Manufacturing

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