Client Relationship Specialist

3 days ago


City of Charles Sturt, Australia DuluxGroup Full time

Welcome to Fosroc Construction Products, where we help builders bring their visions to life. As a Client Relationship Specialist, you will play a key role in developing and maintaining strong relationships with our customers in the construction industry.

About Us

Fosroc Construction Products is a leading provider of construction chemicals and decorative concrete solutions for the Australian and New Zealand markets. We are part of the DuluxGroup, a global company with a rich history and a commitment to innovation and excellence.

Your Role

As a Client Relationship Specialist, your primary responsibility will be to build and maintain relationships with our customers, ensuring their needs are met and exceeded. You will work closely with our sales team to develop and implement effective strategies to drive business growth and improve customer satisfaction.

Key Responsibilities

  • Develop and implement relationship-building strategies to strengthen existing customer relationships and identify new business opportunities
  • Work closely with the sales team to develop and execute effective sales strategies that meet customer needs and drive business growth
  • Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
  • Collaborate with internal stakeholders to ensure seamless communication and coordination across departments

Requirements

  • Proven experience in customer-facing roles, with a focus on building and maintaining strong relationships
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

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