Application Support Specialist

7 days ago


Canberra, ACT, Australia HiTech Group Full time
Job Description

Company: HiTech Group

Job Title: Application Support Engineer

Job Summary:

We are seeking an experienced Application Support Engineer to join our team at HiTech Group. The successful candidate will be responsible for providing technical support and delivery of applications used by our clients.

Key Responsibilities:

  • Technical Support: Provide systems administration, monitoring, and level 2 and level 3 technical support to ensure the smooth operation of our applications.
  • System Monitoring and Reporting: Monitor and report on system performance, identifying areas for improvement to enhance operational availability and reliability.
  • Incident Management: Escalate problems and incidents with vendors, ensuring that issues are fully documented within our reporting systems.

Requirements:

  • Technical Skills: Strong technical skills and experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
  • Scripting and Automation: Experience with scripting languages (PowerShell) and task automation.
  • Database Management: Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
  • Software Development: Experience working with software development teams and understanding of the Software Development Life Cycle.

What We Offer:

We offer a rewarding and challenging work environment, with opportunities for professional growth and development. If you have the required skills and experience, we encourage you to apply for this exciting opportunity.



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