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Application Support Specialist

2 months ago

Canberra, ACT, Australia ZSoft Technologies Pty Ltd Full time

About the Role:

ZSoft Technologies Pty Ltd is seeking an experienced Application Support Engineer with a strong background in systems administration, monitoring, and technical support. As a key member of our team, you will be responsible for providing level 2 and level 3 technical support, ensuring the smooth operation of our systems and applications.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex issues
  • Monitor and analyze system performance, identifying areas for improvement
  • Develop and implement process improvements to enhance system efficiency
  • Collaborate with cross-functional teams to resolve technical issues
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • Proven experience in systems administration, monitoring, and technical support
  • Strong technical skills in application troubleshooting and resolution
  • Experience with scripting languages, particularly Power Shell, for task automation
  • Intermediate T-SQL skills and experience with SQL database products
  • Familiarity with the Software Development Life Cycle
  • Knowledge of ITIL Incident, Problem, Change, and Release Management processes
  • Excellent problem-solving abilities and the capacity to resolve complex technical issues
  • Effective management of multiple tasks and priorities
  • Strong communication and interpersonal skills
  • Australian Citizen with NV1 security clearance

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package