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ICT Applications Support Specialist

2 months ago


Canberra, ACT, Australia Talent International Full time

About Our Client

Our client operates as a statutory authority within the Australian Government, tasked with the creation of legislation, regulations, standards, and codes that govern the interaction of Australians with telecommunications, broadcasting, radio communications, and the internet. Collaborating with industry organizations and Australian citizens, the agency seeks to address concerns and mitigate risks associated with evolving media and communications platforms, ensuring that legislation adapts accordingly.

Position Overview

The role of the Applications Support Officer is a critical engineering position within the ICT Platform Services and Support Section. The application services supported by this section primarily utilize Microsoft Dynamics CRM (on-premises), SharePoint (on-prem), Intelledox Infiniti, and the .Net framework, alongside some legacy applications.

Key Responsibilities

  • Enhance and optimize existing applications and services based on business and ICT-led initiatives.
  • Plan, schedule, and execute routine maintenance activities, including upgrades and updates.
  • Develop and maintain comprehensive documentation regarding application configurations and service dependencies.
  • Monitor applications and services to proactively identify and resolve issues.
  • Provide support for the agency's use of applications and services, including potential end-user training.

Required Skills and Experience

  • Demonstrated experience and in-depth operational knowledge of server-based applications/services such as Microsoft Dynamics CRM, Intelledox Infiniti, SharePoint, .Net applications, and Azure technologies.
  • Proficient in the development and maintenance of documentation and operational procedures.
  • Experience in providing end-user support and training.

Application Process

To express interest in this opportunity, please follow the application instructions provided.