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Application Support Specialist

2 months ago

Canberra, ACT, Australia ZSoft Technologies Pty Ltd Full time

About the Role:

ZSoft Technologies Pty Ltd is seeking an experienced Application Support Engineer with NV1 clearance to join our team in Canberra. As a key member of our IT department, you will be responsible for providing level 2 and level 3 technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop sessions.
  • Troubleshoot and resolve complex technical issues related to application software and hardware.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and implement process improvements to enhance the overall customer experience.
  • Stay up-to-date with the latest technology trends and advancements in the field.

Requirements:

  • Proven experience in systems administration, monitoring, and technical support.
  • Proficiency in system monitoring and reporting, with a focus on process improvement.
  • Strong technical skills in application troubleshooting and resolution.
  • Experience with scripting languages, particularly Power Shell, for task automation.
  • Intermediate T-SQL skills and experience with SQL database products.
  • Familiarity with the Software Development Life Cycle.
  • Knowledge of ITIL Incident, Problem, Change, and Release Management processes.
  • Excellent problem-solving abilities and the capacity to resolve complex technical issues.
  • Effective management of multiple tasks and priorities.
  • Strong communication and interpersonal skills.
  • Australian Citizen with NV1 security clearance.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.