Practice Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Myob Full time

This is a Practice Support Analyst role with one of the leading companies in Australia right now, MYOB, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.

More About the Role at MYOB

Hi And thanks for stopping by We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the original startup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

About the Team

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

About the Role

Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you. As a Practice Support Analyst, you will provide timely, efficient, and accurate support for our customers. Support our Accountants and Practices via phone & email, so they can easily manage their product with ease. We will provide training, mentoring and assistance to support you to do this.

Key Responsibilities

  • Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
  • Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams

About You

We're looking for someone with a basic understanding of accounting processes, technical and process domain knowledge in SaaS or experience supporting products in an IT environment is desirable. You should also have experience in troubleshooting applications and workflows. Experience / Knowledge of accounting products is beneficial. A collaborative mindset and ability to work with other team members at MYOB is a must. You should be able to build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.

Our Culture & Benefits

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. We offer a flexible work environment, financial assistance to set up your home, and a multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more. We also offer access to best-in-class discounts and vouchers from leading retailers, and a lot more.

If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like MYOB.

Applying here is the first step in the hiring process for this role at MYOB.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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