Practice Support Specialist

2 months ago

Melbourne, Victoria, Australia Myob Group Limited Full time

About the Role

We are seeking a highly skilled and proactive Practice Support Specialist to join our team at Myob Group Limited. As a key member of our support team, you will be responsible for providing timely, efficient, and accurate support to our customers across Australia and New Zealand.

Key Responsibilities

  • Provide high-quality technical and application support to customers across various products and modules.
  • Work closely with internal partners, including Product Specialists, Development Teams, and other Support Teams.
  • Collaborate with colleagues to resolve customer issues and improve overall support experience.
  • Develop and maintain in-depth knowledge of our products and services to provide expert support.
  • Participate in training and development programs to enhance skills and stay up-to-date with industry trends.

About You

We are looking for a motivated and customer-focused individual with a basic understanding of accounting processes and technical domain knowledge. Experience in troubleshooting applications and workflows is highly desirable. If you have a collaborative mindset, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply.

Our Culture and Benefits

At Myob Group Limited, we value diversity and inclusion. We offer a flexible work environment, financial assistance for home setup, and a range of benefits, including access to best-in-class discounts and vouchers. Our partnership with Smiling Mind supports the wellbeing of our team members and customers. We are committed to creating a learning environment and offer opportunities for professional growth and development.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A range of benefits, including flexible work arrangements and financial assistance
  • A commitment to diversity and inclusion
  • A partnership with Smiling Mind to support wellbeing

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