Full-Time Customer Service Representative

7 days ago

Darwin, Northern Territory, Australia beBeeCustomerService Full time $70,000 - $95,000
About the Role

We are seeking a skilled Customer Service Officer to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support.

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The successful candidate will have experience in dealing with customers and sales in an office environment, and possess strong decision-making, communication, and negotiation skills. They will also have demonstrated planning and organizational abilities, with the capacity to manage changing customer requirements.

This is a full-time position working from 8:30am – 4:30pm, Monday to Friday. Your responsibilities will include:

  • Providing customer enquiries and sales support over the phone and at the front counter
  • Accurate and timely quoting and follow-up
  • Entering sales data accurately into the sales management system
  • General administration as required, including management of cash sale payments and prepayment of accounts
  • CRM data entry and allocation of credit notes
  • Despatch coordination
Required Skills and Qualifications

To be successful in this role, you will require:

  • Experience in customer-facing roles, preferably in an office environment
  • Strong communication, negotiation, and problem-solving skills
  • Demonstrated ability to work independently and as part of a team
  • Proficiency in software applications, including CRM systems
Benefits

We offer a range of benefits to our employees, including:

  • Generous parental leave policies
  • Superannuation contributions
  • Long service leave
  • Access to learning and development opportunities
  • Discounts on products and services through our Employee Benefits Program
About Us

We are a dynamic and innovative organization, committed to delivering high-quality products and services to our customers. We are passionate about building strong relationships with our clients and colleagues, and believe that every individual has the potential to make a positive impact.

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