Customer Representative

2 weeks ago

Darwin, Northern Territory, Australia Live the Dash Travel Full time

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you

Key Responsibilities:

  • Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
  • Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
  • Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
  • Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
  • Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
  • Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
  • Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.

Qualifications:
  • Previous experience in a customer service or travel-related role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to work under pressure and handle customer issues efficiently.
  • Knowledge of travel booking systems and industry regulations is a plus.
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