Infrastructure Support Specialist

4 weeks ago

North Sydney Council, Australia TPG Telecom Full time

We're seeking a skilled Infrastructure Support Specialist to join our team at TPG Telecom. In this role, you'll be responsible for providing Level 2 support for our on-premise appCloud Infrastructure platform.

As an Infrastructure Support Specialist, you'll be the primary point of contact for technical issues related to our cloud infrastructure. You'll work closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.

Key responsibilities include:

  • Providing level 2 technical support for on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
  • Monitoring and maintaining the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.
  • Collaborating closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.
  • Collaborating with cross-functional teams to diagnose and resolve complex issues related to on-premises cloud infrastructure.
  • Developing and maintaining technical documentation related to on-premises cloud infrastructure and related processes.
  • Identifying and escalating critical issues to the appropriate stakeholders in a timely manner.
  • Participating in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure.

Requirements include:

  • 2-5+ years of experience in operational roles working on large complex infrastructure environments.
  • Proven experience supporting large VMWare platforms, including vRealize Automation product suite.
  • Experience supporting container technologies such as OpenShift & Kubernetes.
  • Proven experience supporting Linux and Windows server environments.
  • Proven experience supporting storage platforms, including NetApp & HP Alletra.
  • Experience supporting hyper converged infrastructure including HP's DHCI technologies.
  • Experience working with DevOps principles, methodologies, and culture.

We offer a range of benefits and perks, including flexible hybrid working, 'Stay Connected Mobile' and 'Stay Connected NBN', and access to our TPG Learning Hub platform and internal development opportunities.

At TPG Telecom, we believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. We're a diverse and inclusive company that celebrates what makes our employees different, as well as what brings us together.

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