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Customer Service Ambassador

2 months ago

Newcastle, New South Wales, Australia Mynrma Full time
{"h3": "Job Overview"}

We are seeking a highly motivated and empathetic Customer Service Representative to join our team at Mynrma Roadside. As a key member of our customer-facing team, you will play a critical role in providing exceptional service to our members, ensuring their safety and satisfaction.

{"h3": "Key Responsibilities"}
  • Provide timely and effective assistance to members who require NRMA Roadside Assistance, using empathy and discretion to resolve issues.
  • Ask effective questions to gather key details and capture member breakdowns, ensuring the right help is provided.
  • Work collaboratively with a remote team to achieve high-quality service standards and meet performance targets.
  • Develop and maintain a deep understanding of NRMA Roadside's products and services, using this knowledge to provide informed solutions to members.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
{"h3": "What We Offer"}
  • A competitive salary and benefits package, including eligibility for KPI/performance incentives and shift loading for working weekends and public holidays.
  • Free Roadside Assistance for two vehicles, valued at $410.
  • Five weeks annual leave and market-leading parental leave entitlements.
  • A hybrid working environment, with opportunities to work from home and in our Sydney and Central Coast offices.
  • A supportive and inclusive workplace culture, celebrating diversity and promoting employee well-being.
{"h3": "About Us"}

Mynrma Roadside is a proud member-owned organization, committed to ensuring a positive member experience. We are a voice for safer roads and a leader in sustainable travel, advocating for change in government policy and supporting environmentally friendly practices.

As a team, we are passionate about creating a workplace that values diversity, equity, and inclusion. We have been recognized for our commitment to these values, including being named one of the AFR Boss Best Places to Work and receiving certification as a Family Inclusive Workplace.

{"h3": "How to Apply"}

If you are a motivated and empathetic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and answer some initial screening questions to be considered for this role.

Shortlisted applicants will be invited to complete a more in-depth online screening interaction, followed by a virtual information session to learn more about the role and our organization.