Reverse Logistics Operations Manager

1 week ago

Melbourne, Victoria, Australia beBeeLogistics Full time $90,000 - $123,456

Join our team to excel in a key role within our Reverse Logistics Operations. We are seeking an innovative, flexible and forward-thinking Reverse Logistics Ops Supervisor to join our Australian operations team.

The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability.

  • Monitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations
  • Collaborate with 3PL provider to plan labor, including peak periods, ensuring production continuity
  • Conduct Gemba walks to identify opportunities
  • Manage training programs for new hires and process launches, ensuring also that 3PL team is equipped with necessary skills
  • Provide problem-solving support for AVV4 and to 3PL team for complex issues
  • Follow up on technical issue tickets based on FC feedback, using proper mechanisms
  • Prioritize and provide timely feedback on customer return issue tickets
  • Regularly provide comprehensive process data to maintain visibility and transparency
Required Skills and Qualifications
  • Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field
  • Minimum 2 years with operational background
  • Proficient in using data analysis tools
  • Strong problem-solving and analytical skills
  • Proven English communication skills (written and verbal)
Benefits
  • Acknowledgement Of Country
  • Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online
Others
  • Equal Opportunity Employer
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers

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