Reverse Logistics Ops Supervisor, Row Recommerce

Reverse Logistics Ops Supervisor, ROW Recommerce
Join to apply for the
Reverse Logistics Ops Supervisor, ROW Recommerce
role at
Amazon
Reverse Logistics Ops Supervisor, ROW Recommerce
1 day ago Be among the first 25 applicants
Join to apply for the
Reverse Logistics Ops Supervisor, ROW Recommerce
role at
Amazon
Get AI-powered advice on this job and more exclusive features.
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
Description
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for a high-potential, flexible, innovative, and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.
The Reverse Logistics Operations (ReLo) team plays a critical role in ensuring a great customer experience at Amazon. By efficiently processing customer returns, the team enables Amazon to maintain high customer satisfaction levels and further strengthen its reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor, you will provide on site support for local ReLo operations. You will help ensure all C-RET associates are equipped with up-to-date, standardized training. You will also be responsible for the operational flow: backlog management, area readiness, supply management, associate performance and quality evaluation and follow up. In addition, the Reverse Logistics Ops Supervisor will be responsible for all C-et process path including indirect path: problem solve and audits.
Key job responsibilities
Monitor and report on operational KPIs (e.g., return processing time, item disposition rates, backlog) to ensure efficient operations.
Collaborate with 3PL provider to plan labor, including peak periods, ensuring production continuity.
Conduct Gemba walks to identify opportunities
Manage training programs for new hires and process launches, ensuring also that 3PL team is equipped with necessary skills
Provide problem-solving support for AVV4 and to 3PL team for complex issues
Follow up on technical issue tickets based on FC feedback, using proper mechanisms
Prioritize and provide timely feedback on customer return issue tickets
Regularly provide comprehensive process data to maintain visibility and transparency
Basic Qualifications
Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field
Minimum 2 years with operational background
Proficient in using data analysis tools
Strong problem-solving and analytical skills
Proven English communication skills (written and verbal)
Preferred Qualifications
Experience working in the e-commerce or retail industry
Knowledge of Continuous Improvement methodologies and their application in process improvement
Familiarity with Gemba walk techniques and process improvement methodologies
Demonstrable training and dissemination skills and experience
Excellent English communication skills (written and verbal)
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company
- Amazon Australia Company Pty Ltd - P36
Job ID: A3031074
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Administrative
Industries
Software Development
Referrals increase your chances of interviewing at Amazon by 2x
Get notified about new Logistics Supervisor jobs in
Craigieburn, Victoria, Australia
.
Essendon, Victoria, Australia 9 months ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 weeks ago
Laverton North, Victoria, Australia 8 months ago
Doncaster, Victoria, Australia 1 month ago
Site Operations Supervisor - Australian Open
Melbourne, Victoria, Australia 22 minutes ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 weeks ago
Stadium Operations Supervisor - Full Time
Mill Park, Victoria, Australia 5 hours ago
Sunshine, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Melbourne Airport, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Operational Excellence Manager, Amazon Logistics
Melbourne, Victoria, Australia 1 week ago
Essendon Fields, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
West Melbourne, Victoria, Australia 23 hours ago
Business Development Manager (Contract Logistics)
Melbourne, Victoria, Australia 5 days ago
Port Melbourne, Victoria, Australia 3 days ago
South Melbourne, Victoria, Australia 4 weeks ago
Integrated Logistics/Product (ILS/IPS) Manager
Melbourne, Victoria, Australia 5 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr