Senior Digital Certificate Specialist

3 days ago

Melbourne, Victoria, Australia beBeeAuthenticator Full time $70,000 - $90,000

About Us

Job Title: Associate Authentication Analyst

We are a leading global security authority disrupting our own category. Our encryption is trusted by major e-commerce brands, the world's largest companies, major cloud providers, entire country financial systems, and even devices such as surgically embedded pacemakers.

We help companies put trust to work in the real world.

About the Role

The Customer Authentication department is responsible for conducting due diligence on customers applying for SSL and Code Signing digital certificates to secure websites and applications.

Due to the critical nature of the business, we provide 24x7 support in a follow-the-sun arrangement.

The Melbourne team primarily supports Asia Pacific but assists customers from all regions.

In this environment, teamwork and collaboration are important to our success.

Responsibilities:
  • Review applications for digital certificates and decide if an applicant is eligible to receive the certificate by evaluating information on the organization.
  • Determine if a customer's company is a legitimate legal business entity.
  • Determine if a customer's company has the legal right to use the internet domain name listed on the certificate signing request.
  • Verify that a customer's named contacts are employed at their company and/or have the legal right to request and/or administer the digital certificate.
  • Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments.
  • Flag any suspicious applications with management.
Additional Responsibilities:
  • Participate in projects and system implementations.
  • Continually look for ways to improve operational effectiveness, including researching databases to assist in verifying information.
  • Be the voice of the customer and raise issues that impact customer satisfaction.
  • Assist with mentoring new team members.
  • Share your knowledge with the team.

To be successful in this role, you will need to have excellent written and oral communication skills, both in English and any other language listed on your CV.

You will also need to be detail-oriented, have a high level of accuracy, and be able to multitask.

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