Customer Service Expert

5 days ago

Sydney, New South Wales, Australia beBeeService Full time $86,187
Customer Service Expert

We're seeking a highly skilled and experienced Customer Service Expert to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service.

As a key member of our Contact Centre team, you will play a vital role in providing high-quality service to our customers through various communication channels, including phone, email, and chat.

  • Provide excellent customer service by answering customer enquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with other teams to ensure customer needs are met and exceeded.
  • Continuously improve customer service by providing feedback and suggestions for improvement.

Our organisation values diversity and inclusion, and we welcome candidates from all backgrounds. If you're passionate about delivering exceptional customer service, we encourage you to apply.

Requirements:
  • Previous experience in contact/call centre roles with a focus on service excellence.
  • Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in computer skills, with experience in efficient data entry and system navigation.
  • Familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations.
What We Offer:
  • A comprehensive induction and training program to help you develop your skills and knowledge.
  • Ongoing coaching and mentoring in a supportive and progressive environment.

By joining our team, you'll have the opportunity to work with a diverse group of people who share your passion for delivering exceptional customer service. Apply now and take the first step towards a rewarding career as a Customer Service Expert.

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