Customer Service Expert

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $54,000 - $87,000

As a hospitality expert, you will be responsible for delivering exceptional service to guests.

About the Role:
  • You will operate the front desk, handle guest inquiries, and provide assistance with check-in and departure processes.
  • You will exceed guest expectations by having in-depth knowledge of the hotel and surrounding area.

This role requires strong communication skills, problem-solving abilities, and a proactive approach to ensuring a seamless guest experience.

About You:
  • You should have experience working in a customer-facing role, preferably in a hotel or similar environment.
  • You should possess excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • You should be self-motivated, driven, and energized in a fast-paced environment.
Key Responsibilities:
  • Deliver exceptional customer service to guests, responding promptly to their needs and requests.
  • Operate the front desk, handling guest arrivals, departures, and room assignments.
  • Provide accurate information about hotel amenities, services, and local attractions.
  • Resolve guest complaints and concerns in a professional and courteous manner.
Requirements:
  • Diploma or certificate in hospitality or a related field.
  • Previous experience working in a hotel or similar environment.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team.
  • Self-motivated, driven, and energized in a fast-paced environment.

We are committed to creating a positive and inclusive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this role.

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