Customer Service Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Role Overview:

We are seeking a Customer Service Expert to deliver exceptional customer experiences and support. This role involves providing timely order processing, expedited shipping, and seamless communication with customers.

Key Responsibilities:

  • Process orders efficiently and ensure accurate order acknowledgments
  • Expedite orders, coordinate same-day deliveries, and provide shipment tracking information
  • Serve as the primary point of contact for customer inquiries, feedback, and claims
  • Collaborate with cross-functional teams to meet customer requirements

Requirements:

  • At least 3 years of experience in customer service and supply chain management in an industrial environment
  • Good knowledge of SAP and excellent verbal and written communication skills
  • Strong interpersonal and customer relationship management skills

What We Offer:

  • Growth opportunities within a dynamic international environment
  • Performance-based bonuses and yearly merit increases
  • Flexible work arrangements, including remote work options

Our Values:

  • Delivering exceptional customer experiences
  • Embracing high ethical standards, openness, and trust
  • Expectations for results and growth
  • Respecting and valuing people

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