Excellent Customer Service Representative

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000
Spa Receptionist Job Description

We are seeking a skilled Spa Receptionist to join our team.

  • The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Confirm guest appointments by calling them to verify date, type, time, and preferences for scheduled services.
  • Answer questions about services available in the spa/salon to assist individuals in selecting a service.
  • Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software.
  • Advise providers of last-minute changes or additions to schedule.
  • Provide general spa orientation to guests upon arrival.
  • Continually update the guest reservations/cancellations list by entering information in the reservations software system throughout the day.
  • Answer questions about general property information and amenities.
  • Resolve situations where guest has arrived, but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.

Payment/Cash Handling:

  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
  • Process guest payments for spa/salon services using appropriate software and provide change as necessary.
  • Count and secure bank at end of shift.
  • Balance, scan, and drop receipts with Accounting.
  • Accept and log cash tips for employees.
  • Verify payment authorization for checks and credit cards using appropriate method.
  • Process adjustment vouchers, correction vouchers, and miscellaneous charges.

Provide Spa/Salon Services:

  • Promote and sell spa/salon services.
  • Regularly review and update schedules to ensure efficient use of resources.
  • Ensure accurate documentation of treatments and services provided to guests.

Maintain Spa/Salon Environment:

  • Ensure spa area is clean, organized, and well-maintained at all times.
  • Conduct regular quality control checks on products and equipment.
  • Address any issues or concerns raised by guests or staff promptly and professionally.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer-facing role preferred.
  • Basic math skills and attention to detail required for handling cash and inventory management.

Benefits:

  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Discounted spa services.

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