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Customer Experience Leader

2 weeks ago

Adelaide, South Australia beBeeLeadership Full time $90,000 - $110,000

Driven by a passion for delivering exceptional customer experiences, we are seeking an experienced professional to join our team as a Customer Service Manager/Customer Service Assistant Manager.

This leadership role presents a unique opportunity to drive business growth by fostering strong relationships with customers and team members alike. With the freedom to tailor store services and product offerings to meet local needs, you will be empowered to make a tangible impact on our organization's success.

To succeed in this position, you will need:

  • Significant expertise in front-end operations and point-of-sale systems
  • An unwavering commitment to customer satisfaction
  • A proven track record of leading and managing high-performing teams
  • Excellent staff rostering skills
  • A passion for hands-on management with outstanding communication skills
  • The ability to collaborate effectively with both team members and management
  • Strong ordering and cost control abilities
  • Outstanding leadership and delegation skills
  • The capacity to coach, train, and performance manage team members
  • A deep commitment to work health and safety standards

As a valued member of our team, you will:

  • Drive customer satisfaction through proactive problem-solving and effective communication
  • Lead by example, motivating your team to deliver exceptional results
  • Develop and maintain strong relationships with customers and team members
  • Collaborate with management to achieve business objectives

In return, you can look forward to:

  • A competitive salary package and incentives
  • A dynamic and growing organization
  • Opportunities for career advancement and professional growth