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Customer Service Representative

2 months ago

Albert Park, Victoria, Australia AccorHotel Full time

Job Summary

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at AccorHotel. As a Guest Experience Coordinator, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Guest Relations
    • Manage administrative tasks related to guest relations, including data entry and record-keeping.
    • Prepare resources for group arrivals and VIP member arrivals, ensuring a seamless experience for our guests.
  • Communication
    • Handle internal and external phone calls, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Guest Services
    • Provide exceptional service to our guests, including checking in and checking out, as well as handling any other guest requests or concerns.

Requirements

  • Qualifications
    • A passion for delivering exceptional customer service and creating memorable experiences for our guests.
    • Previous experience in a customer-facing role, preferably in a hospitality or service industry.
    • Strong attention to detail, with the ability to multitask and prioritize tasks effectively.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
    • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Benefits
    • On-site car parking available.
    • Access to confidential Employee Assistance Program.
    • Inclusive and diverse work environment.
    • Friendly and supportive work environment.
    • Reward and recognition programs.
    • Mentoring and career development opportunities.
    • Global discounts on hotel accommodation and food and beverage.