Strategic Learning and Development Specialist

1 day ago

North Sydney Council, Australia MLC Limited Full time
About the Role

We are seeking an experienced Strategic Learning and Development Specialist to join our Claims enablement function, reporting directly to the Capability and Enablement Manager.

The successful candidate will play a critical role in ensuring the delivery of high-quality development and learning initiatives that enhance capability and support exceptional customer experiences.

You will achieve success by providing a professional learning experience, consistently using resources and materials to elevate the learning experience, while delivering consistency in both design and delivery of learning initiatives to achieve optimal outcomes and efficiencies for Claims teams.

In addition, you will maintain a process improvement lens by identifying and analysing the learning and development needs of the Claims teams to plan and implement key initiatives accordingly.

About You

To be successful in this role, you will ideally possess:

  • A minimum of 3+ years of experience in the claims function of an insurance business, with up-to-date knowledge of legislations and regulatory requirements in the life insurance industry.
  • A passion and working knowledge of learning and development capacity.
  • Collaborative approach coupled with genuine passion for learning to influence and uplift the capabilities of the Claims team.
  • Some knowledge in using various knowledge management tools such as WalkMe, Articulate, Sharepoint, and/or any learning or design software to create and deliver training and guidance to day-to-day roles of a Claims Consultant.
  • Outstanding communication skills (both written and verbal) to create and deliver high-quality training materials for the business.
About Us

We are MLC Limited, proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians.

We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.

We're a values-driven business that strives for high performance and growth as we look towards the future.

What We Offer

We offer a range of benefits to support your wellbeing, including:

  • Additional lifestyle leave
  • Our Family Life hub

We also reward and celebrate our successes through incentive and recognition programs.

As a valued member of our team, you'll have access to:

  • Hybrid working arrangements
  • Careers across our business units and teams

We connect and celebrate our diversity at work through our social committees and employee groups.

We contribute to our community with paid volunteer leave and through our sustainability commitments.

Salary: AU$120,000 - AU$150,000 per annum, based on location and experience.

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