Full-Time ICT Infrastructure Support Professional

1 day ago

Melbourne, Victoria, Australia beBeeIctSupport Full time
Junior ICT Support Specialist

We are seeking an experienced Junior ICT Support Specialist to join our dynamic team. As a key member of our technical support team, you will be responsible for providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure.

  • Main Responsibilities: Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Required Skills and Qualifications:
  • A Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology
  • Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Benefits:

This is a permanent full-time position offering excellent opportunities for professional growth and development. You will have the chance to work with a leading organization and contribute to the success of our clients.

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