Service Delivery Manager

7 days ago

Geraldton, Western Australia beBeeHospitality Full time $68,956 - $70,979
Hospitality Services Supervisor Role

As a key member of our support services team, this role oversees the daily operations and strives to deliver an exceptional service experience for our stakeholders.

This position serves as a primary point of contact for managers, providing assistance in the provision or resolution of hospitality services, which encompasses Housekeeping and Pantry.

Key Responsibilities:
  • Develop and implement initiatives that foster a culture of service excellence, promoting sustainable employee engagement and stakeholder satisfaction.
  • Timely resolve operational issues in support of the wider hospital operation.
  • Lead and provide daily management for the Environmental Services team and physical resources, including direct leadership during peak periods.
  • Periodically review, re-evaluate, and revise caregiver tasks, procedures, and duty statements to meet the needs of the services provided.
  • Collaborate with all stakeholders to gather feedback on service standards across support services.
  • Coordinate performance appraisals and development programs for caregivers and trainees to increase their capability, understanding, and compliance with organisational requirements.
  • In collaboration with Head Chef and human resources address disciplinary matters and grievances to maintain multi-disciplinary team and department relationships.
  • Develop and sustain positive internal and external relationships through effective communication and consultation.
  • Responsible for providing leadership, advice, and counsel on support services practices and guidelines.
  • Ensure processes are in place to enable compliance with all statutory requirements.
  • Perform routine inspections to ensure cleaning and food standards are maintained throughout support services.
  • Prepare rosters and maintain efficient and cost-effective resources within allocated parameters.

Proven experience in a housekeeping management or supervisory role is required, demonstrating the ability to monitor, apply corrective actions, and maintain the highest standards of professional behaviour, service quality, and customer service.

A relevant tertiary qualification in Hospitality, Business Management/Administration or Cert IV Training & Assessment will be highly regarded.

Above all, patient care will remain at the core of everything you do, committing to and supporting our Mission and Values.

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