Customer Service Representative
2 months ago
About the Role
- As a key member of our team, you will be responsible for managing cases and bookings for Australian hospitals, communicating with Hospital representatives and the hospitals themselves.
Key Responsibilities
- Manage bookings for hospitals in our calendar system and Excel spreadsheets
- Accurately create invoices in our Enterprise Resource Planning (ERP) system
- Liaise with cross-functional teams, including warehousing and sales representatives
- Respond to inbound inquiries and provide excellent customer service
Requirements
- Previous experience with SAP ERP is essential
- Strong understanding of Microsoft Office, particularly Excel, SharePoint, and Outlook
- High attention to detail and ability to work autonomously
- Ability to problem-solve and investigate issues
- Clear and concise written and verbal communication skills
About Our Company
- We are a global medical technology company dedicated to providing world-class service and effective treatments quickly, sustainably, and economically
- We are committed to enhancing the quality of life for customers worldwide
What We Offer
- A dynamic and engaging working environment
- A collaborative team culture with opportunities for growth and development
- A competitive compensation package
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