Homelessness Support Specialist

1 day ago

Port Macquarie, New South Wales, Australia New Horizons Full time

New Horizons is passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation's values - fostering a culture of collaboration, trust, and accountability.

This role works in partnership with people who are experiencing homelessness, at imminent risk of becoming homeless, and/or living in unsustainable and/or unsafe accommodation. Our team collaborates with our customers to assist them to secure a safe and affordable place to live, and provide support to set our customers up for long term success in maintaining their accommodation into the future.

We are seeking a skilled Homelessness Support Specialist to join our team. As a specialist in this field, you will be allocated a caseload of people from diverse backgrounds that you will work closely with. Your customers will be supported to secure stable housing that is safe and affordable. You will also support your customers to access mainstream and specialist services, and to develop meaningful connections with the broader community.

Key responsibilities include:

  • Developing and implementing individual support plans in partnership with your customers
  • Providing general advice, advocacy and mentoring for your customers
  • Establishing and maintaining links with the private rental sector and service providers so that housing options are understood
  • Networking and negotiating with key stakeholders so that you can collaborate with the broader sector
  • Empowering your customers by promoting independence, physical wellbeing, and informed choice by utilising the principles of person-centred, trauma-informed and strengths-based approaches

The successful applicant will have a strong set of values that guides their work, incorporating our organisational values of passion, integrity & respect. They will also possess relevant qualification in Community Services, Case Management, Mental Health or Disability or related discipline or equivalent industry experience.

The salary for this position is $60,000 per year, plus leave loading and superannuation. We also offer rostered days off, salary packaging of up to $15,900 in tax-free pay, internal and external learning and development opportunities and workplace mentoring, a supportive culture and working environment, Employee Assistance Program providing counselling services, and ability to sign up for our Fitness Passport program.

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