IT Support Specialist

6 days ago

Port Macquarie, New South Wales, Australia Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are looking for a skilled resource to coordinate and provide onsite/on-call assistance to end-users within the organisation's desktop computing environment.

Key Responsibilities:

  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Requirements:

  • Reliable transportation
  • Flexible schedule and commitment to work on demand when required
  • Resilient and able to face and resolve conflicts
  • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory
  • Customer-oriented and cool-tempered
  • Works well under pressure

Personal Attributes:

  • Excellent End-user computing skills
  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box

Technical Requirements:

  • In-depth knowledge of: Networking and Data Centre, Windows OS (e.g. XP, Vista, Windows 7, 10), Microsoft Office applications, PC/Laptop hardware, PC/Laptop peripherals, including printers, Mobile devices
  • Basic knowledge of: Active Directory, Exchange, Apple OS, SCCM

Qualifications:

  • At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification

Experience:

  • 2+ years of relevant experience
  • Ready to travel 10-20 Miles as per the requirement

Perks & Benefits:

  • Flexible Work Arrangement (Rostering System)
  • Experience an array of different IT projects/work cases
  • Be your Own Boss (Take IT requests/work cases of your own choosing)

What's Next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @.

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