IT Technical Service Professional

2 weeks ago

Salisbury, Australia beBeeAnalyst Full time $28,000 - $35,000

Job Role Overview

Texaport is a managed service provider delivering IT solutions to businesses worldwide.

We are seeking a highly motivated individual with strong technical aptitude to provide top-notch service and support as an IT Support Analyst.

The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills.

The role involves handling IT support requests via phone and ticketing system, visiting client sites for troubleshooting and installations, providing product and service advice to clients, working alongside other engineers to plan and execute projects, dealing with customers, suppliers and vendors, writing and updating client and system documentation, and maintaining and developing knowledge and skills to assist with first-contact fault resolution.

Responsibilities:

  • Monitoring and maintaining network infrastructure
  • Administering user accounts
  • Troubleshooting hardware/software systems
  • Installing new software applications and patches
  • Configuring systems for user access
  • Responding to technical inquiries from clients
  • Establishing security protocols
  • Safeguarding the integrity of data within our networks
  • Developing and documenting processes for system maintenance
  • Other duties as assigned

Requirements:

  • Strong communication skills with customers, suppliers and colleagues
  • Excellent technical skills and ability to use own initiative for problem-solving
  • Good organisational skills and time management
  • Calm under pressure and a methodical thinker
  • Existing experience providing IT Support is desirable
  • Experience with all Microsoft products
  • Natural interest in IT with a desire to stay abreast of new technologies
  • Understanding of network infrastructure
  • Reliable, responsible and trustworthy with an excellent attitude
  • Self-motivated and patient, and you remain calm under pressure
  • Ability to multi-task, prioritise and escalate accordingly
  • Experience with customer service

About Us

We are rapidly growing and are always seeking talented individuals to join our dynamic team. We service various organisations and sectors, so no day is ever the same. We constantly evolve and problem-solve whilst striving to become one of the UK's leading IT providers. We fund continual training and professional development for our engineers, which encourages them to further their skills and knowledge.

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