
IT Technical Support Professional
18 hours ago
An exciting opportunity has arisen to join a rapidly growing technology service provider as a full-time IT Support Analyst based in Edinburgh or London.
The ideal candidate will be responsible for monitoring and maintaining network infrastructure, administering user accounts, troubleshooting hardware/software systems, installing new software applications and patches, configuring systems for user access, responding to technical inquiries from clients, establishing security protocols, safeguarding the integrity of data within the organisation's networks, and developing and documenting processes for system maintenance.
Key Responsibilities:- Monitor and maintain network infrastructure
- Administer user accounts
- Troubleshoot hardware/software systems
- Install new software applications and patches
- Configure systems for user access
- Respond to technical inquiries from clients
- Establish security protocols
- Safeguard the integrity of data within the organisation's networks
- Develop and document processes for system maintenance
- Strong communication skills with customers, suppliers, and colleagues
- Excellent technical skills and ability to use own initiative for problem-solving
- Good organisational skills and time management
- Calm under pressure and a methodical thinker
- Existing experience providing IT Support is desirable
- Experience with all Microsoft products
- Natural interest in IT with a desire to stay abreast of new technologies
- Understanding of network infrastructure
- Reliable, responsible, and trustworthy with an excellent attitude
- Self-motivated and patient, and you remain calm under pressure
- You have the tenacity and dedication to pursue an issue from beginning to end
- Ability to multi-task, prioritise, and escalate accordingly
- Experience with customer service
- Excellent career progression available
- The chance to join a well-established company
- BUPA Private Health cover
- Excellent industry training and career progression
- Remote working options are available
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