Customer Service Representative

2 weeks ago


Cairns City, Queensland, Australia GJPC PTY LTD ATF The Craig Family Trust Full time

About Us :

Marineland Croc Habitat is a renowned attraction, first established in 1954 as 'Marineland'. In 1971, the Craig family brought their incredible collection of Crocodiles and Primitive Tribal Art from the Melanesian Region.

As a leader in experiential entertainment, our life's work is proudly on display alongside beautiful Reef Aquariums and Marine Turtles, historical nautical relics, and a collection of restored stationary engines.

About You :

  • Applicable years of retail store experience

Job Summary :

As a Retail and Admissions Assistant, you will assist customers, operate the cash register, participate in stocktake, and maintain a clean and tidy store environment. You will ensure exceptional customer service and drive exceptional store performance.

Key Responsibilities :

  • Greet customers with a smile, a warm greeting, and a positive attitude
  • Assist customers with finding products and encouraging repeat business
  • Upsell products to customers
  • Listen to, interact with, and build rapport with customers
  • Communicate customer feedback to Management
  • Maintain a clean work environment
  • Follow directions from managers
  • Handing out promotional brochures and assisting customer enquiries
  • Advising customers on item prices
  • Notifying Store Manager when items are out of stock
  • Operating the cash registers and taking payments
  • Packaging goods for customers
  • Ensuring the store is clean and tidy, and that products are priced and displayed
  • Participating in periodical stocktake of all goods
  • Arranging for damaged goods to be repaired or exchanged

Job Requirements :

  • Applicable years of working in a retail store
  • Proven successful experience in customer service
  • Strong organisational and multitasking skills
  • Good communication and interpersonal skills
  • Ability to engage people in a pleasant manner

Benefits :

  • Work on a beautiful green island on the Great Barrier Reef

Contact Information :

Sudama Scott



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