Concession Manager

3 weeks ago


North Sydney Council, Australia APG & Co. Concession Full time

About the Role

We are seeking a highly motivated and experienced Concession Manager to lead our team at Sportscraft, Saba & JAG Womenswear & Menswear David Jones Warringah Store.

As a key member of our team, you will be responsible for maximising store performance through team management, recruitment and induction, rostering, inventory management, sales, visual merchandising, and expense control.

You will oversee the Womenswear and Menswear concession pads for Sportscraft, Saba and JAG, and report directly to the Regional Manager.

About You

  • At least 2 years' retail management experience in a high-end or premium retail environment
  • A motivated and enthusiastic individual with the proven ability to create a dynamic team environment and achieve sales and KPI targets
  • Results-driven with strong analytical, strategic, and problem-solving skills
  • Strong interpersonal and communication skills both written and verbal
  • The ability to prioritise tasks and expectations
  • A true passion for retail fashion and a strong sense of personal style and presentation
  • Flexible and innovative approach in reacting to changing work requirements
  • Proven management and operational leadership with a strong emphasis on interpersonal skills including coaching and developing team members

Responsibilities

  • Drive sales across all brands and concession pads
  • Drive the team to meet KPIs and sales targets
  • Foster a performance-driven culture through inspirational leadership
  • Conduct consistent performance conversations to coach and develop team members
  • Deliver exceptional customer experiences through knowledgeable and brand-aligned teams
  • Promptly resolve customer queries and complaints
  • Ensure all concession pads are presented and merchandised according to brand standards
  • Monitor top sellers and manage stock levels
  • Manage labour and rostering according to peak trade periods and within budget
  • Implement new business initiatives efficiently and positively
  • Establish and maintain strong working relationships with David Jones store and floor management teams

What We Offer

  • 50% discount on all brands
  • 20% discount on David Jones products
  • Up to $3000 clothing allowance per year
  • Monthly & seasonal bonus potential
  • An Employee Assistance Program for you and your family
  • Paid Parental Leave
  • Recognition and Service awards
  • Employee Referral Program
  • APG Academy â a structured training and development program to grow your career

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