Concession Manager

1 month ago


North Melbourne, Victoria, Australia Country Road Group Full time
Concession Manager Role Summary

As a Concession Manager, you will be responsible for driving the concession store's financial performance and company key performance indicators. Your focus will be on creating a warm and genuine customer service experience, while building a high-performing team that is empowered to exceed.

Key Responsibilities:
  • Drive a customer-centric culture, creating a meaningful in-store experience
  • Ensure the achievement of all key performance indicators as set by the business
  • Empower your team through collaborative leadership, training, and development
  • Work collaboratively with other Concession, Floor Managers, and Cluster Managers
  • Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
Attributes You Possess:
  • A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation
  • Proven experience in managing a fast-paced retail, hospitality, or similar business
  • Ability to manage budgets, interpreting financial reports, and generating efficient rosters
  • Experience managing the performance, productivity, training, and development of a large team
  • Operational excellence, experience with stock control and visual merchandising
  • Ability to build strong relationships with stakeholders across the business
Why Work for Us
  • A competitive remuneration package, including incentives
  • Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products
  • Excellent career progression involving regular training and on-the-job development
  • A genuine, open, and high-performing culture
  • Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
About Us

For over 40 years, POLITIX has helped men make their mark. Getting to know the person behind the suit, the blazer, the shirt – and dressing them in garments that pair skilful design with time-honoured craftsmanship.

The end result? A wardrobe that offers the ultimate fit – and elevates his personal style too.

Today, we continue to set a higher standard for expert tailoring, sustainable garment-making, and customer service. And we see every occasion – no matter the dress code – as another opportunity to explore and express your unique style. So you can leave a lasting impression on everyone you cross paths with.



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