Digital Support Ecosystem Developer

4 days ago

Sydney, New South Wales, Australia beBeeServiceDevelopmentManager Full time $100,000 - $156,277

The Childhood Dementia Initiative is seeking a Senior Service Development Manager to lead the development and delivery of high-quality, digitally-enabled information and support services for families affected by childhood dementia.

Job Description

This new role will focus on building a service delivery ecosystem from the ground up, establishing foundational infrastructure, systems, and partnerships needed for comprehensive service delivery. The position demands significant experience in service delivery operations and exceptional relationship management skills to create an integrated service ecosystem that transforms support for families navigating childhood dementia.

Servicing Families Affected by Childhood Dementia

The successful candidate will be responsible for leading the co-design and development of family-centered services with health professionals as secondary connectors. They will oversee the design and implementation of direct support services for families, including an online community and peer connections program.

Key Responsibilities:

  • Service Development: Develop and enable the vision for a digital information and support hub, oversee the design and implementation of direct support services for families, and enable seamless pathways between families and external providers.
  • Service Delivery: Define requirements of a comprehensive digital information and support hub, drive innovation in digital service delivery while maintaining human-centered design principles, develop and maintain service quality standards and evaluation frameworks, deliver and evaluate service pilots, and monitor service delivery outcomes.
  • Infrastructure, Quality, and Safety Systems: Establish comprehensive backend processes, data governance frameworks, and safety protocols for service delivery, ensure relevant policy frameworks covering safeguarding, privacy, complaints handling, and service user rights and quality standards are in place, and implement compliance and regulatory frameworks ensuring service delivery meets all safety and quality requirements.

Required Skills and Qualifications

The ideal candidate will possess a Bachelor's degree in Social Work, Health Sciences, Nursing, Public Health, or related field, with 5+ years' experience in service delivery, healthcare systems, or technology-enabled service delivery. They must have demonstrated experience in co-design processes and family-centered service development, strong project management experience with complex, multi-stakeholder implementation projects, and experience in quality assurance, compliance frameworks, and safety protocol development.

Benefits

The Childhood Dementia Initiative offers opportunities for professional development and career advancement within a growing organization. This role allows for a hybrid work setup with the flexibility to work remotely. Our team values innovation, collaboration, and excellence.

Others

Please submit your resume and cover letter addressing the selection criteria to Melanie Orr via email.

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