Senior Client Support Coordinator
1 week ago
We are seeking a highly skilled and experienced Senior Client Support Coordinator to join our team at Uniting in the Hunter office.
As a Senior Client Support Coordinator, you will play a crucial role in supporting and connecting our community care clients and support workers, enabling our clients to live independently in their homes.
This is a full-time permanent opportunity that requires someone with Aged Care community experience and exceptional interpersonal skills.
Your key responsibilities will include:
- Managing inbound and outbound calls to service enquiries
- Scheduling of clients and Support Workers
- Ensuring rostering practice is compliant
- Managing and negotiating on any roster schedule changes with internal and external stakeholders
- Communicating continuously with a range of internal and external stakeholders
To be successful in this role, you will need:
- Experience using Alayacare or other rostering/scheduling systems (not essential)
- Exceptional team player skills
- Strong negotiating skills
- Great phone manner
- Aged Care experience preferred
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Excellent communication skills with the ability to create, manage, and maintain strong relationships
- Flexibility with start/finish time
- Ability to prioritize and multitask
In return, we offer:
- A rewarding career with a leading human services organization
- Ongoing training & development
- $75,000 - $90,000 per annum salary (dependent on experience)
- Access to our U rewards program with exclusive discounts
- Access to Fitness Passport – Live your best life
- A supportive and inclusive, collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
Please note that employment with Uniting requires:
- A National Police Check
- Reference checks
- Other pre-employment screenings
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