Senior Client Support Coordinator

1 week ago


Garden Suburb, New South Wales, Australia Uniting Full time

We are seeking a highly skilled and experienced Senior Client Support Coordinator to join our team at Uniting in the Hunter office.

As a Senior Client Support Coordinator, you will play a crucial role in supporting and connecting our community care clients and support workers, enabling our clients to live independently in their homes.

This is a full-time permanent opportunity that requires someone with Aged Care community experience and exceptional interpersonal skills.

Your key responsibilities will include:

  • Managing inbound and outbound calls to service enquiries
  • Scheduling of clients and Support Workers
  • Ensuring rostering practice is compliant
  • Managing and negotiating on any roster schedule changes with internal and external stakeholders
  • Communicating continuously with a range of internal and external stakeholders

To be successful in this role, you will need:

  • Experience using Alayacare or other rostering/scheduling systems (not essential)
  • Exceptional team player skills
  • Strong negotiating skills
  • Great phone manner
  • Aged Care experience preferred
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Excellent communication skills with the ability to create, manage, and maintain strong relationships
  • Flexibility with start/finish time
  • Ability to prioritize and multitask

In return, we offer:

  • A rewarding career with a leading human services organization
  • Ongoing training & development
  • $75,000 - $90,000 per annum salary (dependent on experience)
  • Access to our U rewards program with exclusive discounts
  • Access to Fitness Passport – Live your best life
  • A supportive and inclusive, collaborative work environment
  • A commitment to offer opportunities to grow your career
  • Purchase of additional leave

Please note that employment with Uniting requires:

  • A National Police Check
  • Reference checks
  • Other pre-employment screenings


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