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Parts and Service Customer Support Specialist

2 months ago

Leongatha, Australia Brandt Tractor Full time

Are you prepared to embark on a rewarding career with a leading organization?

Brandt has an exciting opportunity for a Parts and Service Support Representative to become part of our dynamic team.

Position Overview:

In the role of Parts and Service Support Representative, you will take the initiative to engage with customers, providing essential information regarding Brandt's parts and services, while ensuring a smooth service experience. If you possess a keen interest in agricultural machinery, exceptional communication skills, and a strong commitment to customer service and sales, we encourage you to consider this opportunity.

  • Initiate outbound communications to current and prospective customers to share insights on Brandt parts, maintenance, and repair services.
  • Achieve and surpass sales objectives and key performance indicators (KPIs) related to parts and service sales.
  • Assist customers in accurately identifying their parts and service requirements.
  • Deliver comprehensive information regarding Brandt parts, pricing structures, and service alternatives.
  • Collaborate with the service team to efficiently schedule appointments and allocate resources.
  • Guide customers in recognizing the significance of regular maintenance and recommend suitable services for their equipment.
  • Maintain precise records of customer interactions, orders, and service histories within our CRM system.
  • Follow up with customers to ensure satisfaction, address any inquiries or concerns, and foster long-term relationships.
  • Stay informed about the latest Brandt product developments, service offerings, and industry trends.

About Brandt:

Brandt is a premier equipment dealer, supported by renowned brands and exceptional service. With a presence across Canada, New Zealand, and Australia, we are a global team united by a common goal. Our mission is to empower our customers' success by delivering practical and dependable equipment solutions and support. Our clients rely on Brandt to keep their operations moving forward, and we rise to that challenge with outstanding customer service and industry-leading brands.

Your Profile:

If you are passionate about agricultural equipment, possess excellent communication skills, and are dedicated to customer service and sales, we invite you to explore this opportunity.

  • Previous sales experience in a related industry is preferred.
  • Experience in outbound customer service or sales roles is beneficial.
  • Strong understanding of agricultural equipment parts and services.
  • Exceptional communication and interpersonal abilities.
  • Capability to build rapport and maintain positive customer relationships.
  • Results-oriented with a focus on achieving sales goals.
  • Proficiency in CRM software and related computer systems.
  • Able to work independently as well as collaboratively within a team.
  • Strong organizational and time management skills.
  • Ability to strategize, develop, and communicate territory coverage to maximize sales potential.
  • A high school diploma or equivalent is required; technical training or certification in the heavy equipment industry is a plus.
  • Willingness to travel within the territory and work flexible hours.
  • A valid driver's license and a clean driving record are mandatory.

What We Provide:

  • Competitive compensation package
  • Opportunity to play a key role in the growth and success of our business.
  • Continuous training and development opportunities
  • Career advancement prospects
  • Employee assistance program

ARE YOU READY TO DEVELOP YOUR CAREER WITH BRANDT?