Parts and Service Support Representative

2 months ago

Leongatha, Australia Brandt Tractor Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Parts and Service Support Representative. As a key member of our Leongatha Branch, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Conduct proactive outreach to customers to offer information on Brandt parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist customers in understanding the importance of routine maintenance and recommend appropriate service on their equipment needs.
  • Maintain accurate records of customer interactions, orders, and service history in our CRM system.
  • Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Stay up-to-date on the latest Brandt product releases, service offerings, and industry trends.
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. Our mission is to enable our customers' success by providing practical and reliable equipment solutions and support. Our customers count on us to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

We believe that outstanding people, combined with our committed and passionate culture, is key to our customers' success.

About You

We are looking for a candidate with a passion for agriculture equipment, excellent communication skills, and a passion for customer service and sales. If you have previous sales experience in a similar industry, strong knowledge of agriculture equipment parts and service, and excellent interpersonal skills, we invite you to apply for this exciting opportunity.

  • Previous sales experience in a similar industry is preferred.
  • Previous experience in outbound customer service or sales roles is a plus.
  • Strong knowledge of agriculture equipment parts and service is essential.
  • Excellent communication and interpersonal skills are required.
  • Ability to build rapport and maintain positive relationships with customers is crucial.
  • Results-driven with a focus on achieving sales targets is essential.
  • Proficiency in computer systems and software used in customer relationship management (CRM) is required.
  • Ability to work independently and as part of a team is necessary.
  • Strong organizational and time management skills are required.
  • Ability to plan, develop, and communicate territory coverage to maximize sales potential is essential.
  • High school diploma or equivalent is required. Heavy equipment industry technical training or certification is a plus.
  • Ability to travel within the territory and work flexible hours is necessary.
  • A valid driver's license and clean driver's record are required.
What We Offer
  • An attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our business.
  • Ongoing training and development.
  • Advancement opportunities.
  • Employee assistance program.

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