Parts and Service Support Specialist
1 month ago
We are seeking a highly motivated and customer-focused Parts and Service Support Representative to join our Leongatha Branch in the parts department.
As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay up-to-date on the latest Brandt product releases, service offerings, and industry trends.
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It's our mission to enable our customers' success by providing practical and reliable equipment solutions and support.
Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
About YouIf you have a passion for agriculture equipment, excellent communication skills, and a passion for customer service and sales, we invite you to apply for this exciting opportunity.
- Previous sales experience in a similar industry is preferred.
- Previous skills in outbound customer service or sales roles are beneficial.
- Strong knowledge of agriculture equipment parts and service is essential.
- Excellent communication and interpersonal skills are required.
- Ability to build rapport and maintain positive relationships with customers is crucial.
- Results-driven with a focus on achieving sales targets is essential.
- Proficiency in computer systems and software used in customer relationship management (CRM) is necessary.
- Ability to work independently and as part of a team is required.
- Strong organisational and time management skills are essential.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential is beneficial.
- High school diploma or equivalent is required. Heavy equipment industry technical training or certification is a plus.
- Ability to travel within the territory and work flexible hours is necessary.
- A valid driver's license and clean driver's record are required.
- An attractive remuneration package.
- Opportunity to be pivotal in the growth and success of our business.
- Ongoing training and development.
- Advancement opportunities.
- Employee assistance program.
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