Insurance Claims Professional

2 days ago

NewcastleMaitland, Australia beBeeClaim Full time $95,000 - $115,000
Job Role

We are seeking a skilled Claims Officer to undertake various tasks within our claims management process. As a key member, you will be responsible for ensuring accurate and efficient handling of insurance claims.

This is a challenging yet rewarding role that requires strong communication and problem-solving skills. You will work closely with members and external stakeholders to resolve claims in a timely and professional manner.

Key Responsibilities
  • Lodge and triage claims, ensuring effective communication throughout the lifecycle of each claim.
  • Proactively follow up on receipt of claim documents with members and beneficiaries, aiding in the completion of their forms.
  • Action and complete claim work within agreed service level agreements and escalate any potential risks.
  • Provide information regarding account details without giving financial advice.

As a Case Officer, you will engage with potentially vulnerable individuals, demonstrating empathy and compassion in every interaction. You will uphold a high level of professionalism when working with both internal and external stakeholders.

Requirements
  • Previous experience as a Claim Officer or similar role.
  • Superannuation or industry experience in a related field.
  • Excellent written and verbal communication skills.
  • Process-oriented with great attention to detail.
  • Ability to work independently while contributing to team goals.

We encourage applications from people of diverse backgrounds to bring unique perspectives to our conversation.

We strive to maintain a positive and inclusive work environment where everyone feels valued and supported.

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