Claims Consultant

12 hours ago

Newcastle, Australia Insurance Australia Group Full time

**The Role**

We have exciting permanent opportunities for **Claims Consultants** to join our Property Claims team in Newcastle. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer satisfaction is a priority.

The role will start on **January 9th** and requires full flexibility to work on a rotating roster between **7.15am to 6pm, Monday to Friday.**

**Key Responsibilities**
- Helping our customers recover by delivering on the customer promise at claim time.
- Respond to high volumes of calls from our customers and suppliers.
- Manage a portfolio of claims in a professional and proactive manner.
- Liaise with customers, internal and external parties to coordinate claim resolution.
- Maintain concise records throughout resolution process.

**Skills & Experience**
- Strong customer Service experience.
- A positive and flexible attitude and manner.
- Demonstrated ability to show empathy towards customers.
- Strong interpersonal skills.
- The ability to problem solve effectively.
The ability to work within a fast-paced high-volume customer contact environment.

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

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