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2 weeks ago
We are a dynamic team of IT professionals dedicated to delivering exceptional support and innovative technology services to small and medium businesses. Our mission is to provide reliable, proactive, and people-focused IT solutions that help our clients succeed.
Job Summary:We are seeking an experienced IT Support Engineer to join our team. As an IT Support Engineer, you will provide both onsite and remote IT support to a diverse range of clients, helping users resolve technical issues quickly and effectively.
- Diagnose and troubleshoot hardware, software, and networking problems
- Perform routine maintenance and system updates
- Ensure backups and security measures are in place
The successful candidate will have the opportunity to work on a variety of projects, including:
- Providing IT support to clients via phone, email, or on-site visits
- Collaborating with colleagues to develop and implement effective IT solutions
- Maintaining accurate records of client interactions and technical issues
- Participating in ongoing training and professional development to stay up-to-date with emerging technologies
To be successful in this role, you will need:
- At least 4 years' experience in IT support, ideally within an MSP or fast-paced client-facing environment
- Strong hands-on skills in troubleshooting hardware, software, and networking issues
- Knowledge of Windows Server, Active Directory, and Group Policy administration
- Experience with Microsoft 365 and Azure environments
- Excellent problem-solving and analytical abilities
- Strong communication and interpersonal skills to work effectively with clients and colleagues
This role offers:
- Opportunities for career growth and professional development
- A collaborative and supportive team environment
- Competitive salary and benefits package
We are a long-established Managed Service Provider based in Western Sydney, dedicated to helping small and medium businesses thrive through reliable, proactive, and people-focused IT solutions. We value collaboration, continuous learning, and a down-to-earth approach that makes complex technology simple and accessible for our clients.
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