Flight Customer Service Specialist

7 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Key Responsibilities:

You will be accountable for handling customer flight inquiries, including changes to schedules, names, refunds, cancellations and credits.

  • Meeting quality and productivity targets aligned with business objectives.
  • Processing complex refunds through Sabre and third-party suppliers.
  • Issuing and reissuing e-tickets via Sabre and consolidators efficiently.
  • Managing Sabre schedule queues and implementing timely schedule changes.
  • Providing a premium customer experience by resolving complaints promptly.

Skill Requirements:

  • Demonstrated ability to excel in high-volume call and email environments.
  • Advanced skills in Sabre, including reservations and ticketing.
  • Expertise in issuing, reissuing and refunding complex flight tickets.
  • Proficiency in constructing round-the-world fares.
  • Background in travel agency or airline customer service and ticketing.
  • Strong communication, listening and time management skills.
  • Exceptional attention to detail with strong problem-solving abilities.
  • Self-starter who quickly adapts to new technology and processes.

Work Schedule:

We are seeking candidates available to work between 7:00 am and 10:00 pm AEST, Monday to Sunday.



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