
Flight Customer Service Specialist
7 days ago
You will be accountable for handling customer flight inquiries, including changes to schedules, names, refunds, cancellations and credits.
- Meeting quality and productivity targets aligned with business objectives.
- Processing complex refunds through Sabre and third-party suppliers.
- Issuing and reissuing e-tickets via Sabre and consolidators efficiently.
- Managing Sabre schedule queues and implementing timely schedule changes.
- Providing a premium customer experience by resolving complaints promptly.
Skill Requirements:
- Demonstrated ability to excel in high-volume call and email environments.
- Advanced skills in Sabre, including reservations and ticketing.
- Expertise in issuing, reissuing and refunding complex flight tickets.
- Proficiency in constructing round-the-world fares.
- Background in travel agency or airline customer service and ticketing.
- Strong communication, listening and time management skills.
- Exceptional attention to detail with strong problem-solving abilities.
- Self-starter who quickly adapts to new technology and processes.
Work Schedule:
We are seeking candidates available to work between 7:00 am and 10:00 pm AEST, Monday to Sunday.
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