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Deliver Exceptional Customer Experiences
2 weeks ago
Job Title: Senior Customer Service Coordinator
We are seeking a highly skilled professional to join our team in delivering exceptional customer service. The successful candidate will be responsible for providing high-level support to the Branch Manager, ensuring the efficient management and general operations of the branch.
The ideal candidate will possess excellent communication skills, strong multitasking abilities, and demonstrated problem-solving skills. They will also have experience supporting and leading a team, with a passion for delivering outstanding customer experiences.
- Ensure the safety of your team and customers
- Lead and inspire a team of Sales Coordinators to deliver exceptional customer service
- Create quotes, raise purchase orders, and enter hire agreements
- Manage administrative tasks, assets, and quality processes
Key Responsibilities:
The successful candidate will be responsible for:
- Ensuring the safety of their team and customers
- Leading and inspiring a team of Sales Coordinators to deliver outstanding customer service
- Creating quotes, raising purchase orders, and entering hire agreements
- Managing administrative tasks, assets, and quality processes
Requirements:
The ideal candidate will have:
- Excellent communication skills—both written and verbal
- Strong multitasking and prioritisation abilities
- Demonstrated problem-solving skills
- Experience supporting and leading a team
- A passion for delivering exceptional customer experiences
- General computer skills (MS Word, Excel, Outlook)
What We Offer:
We offer a range of benefits, including:
- Career development and progression pathways
- Access to employee discounts, benefits, and wellbeing programs
- Purchased additional leave program
- Novated leasing and salary sacrifice options
- 12 weeks of paid parental leave (in addition to the government scheme)
Join Our Team:
We are committed to improving gender representation, supporting professional growth through leadership and development programs, and implementing sustainable equipment solutions to create a greener future for all.
