Customer Experience Insights Specialist

1 week ago

Melbourne, Victoria, Australia beBeeExperienceResearchLead Full time $120,000 - $150,000

Unlock Meaningful Impact as a Customer Experience Research Lead

This role presents an unparalleled opportunity to drive transformative change by harnessing the power of customer experience research.

About the Role

As a Customer Experience Research Lead, you will be responsible for spearheading research initiatives that inform strategic business decisions and drive growth. This involves designing and executing research projects, collaborating with cross-functional teams, and developing actionable insights that positively impact our customers' lives.

Key Responsibilities:

  • Design and execute research projects that meet business objectives, leveraging expertise in qualitative and quantitative methodologies.
  • Collaborate closely with stakeholders to ensure seamless project execution and delivery of high-quality research outputs.
  • Develop and maintain strong relationships with key partners, fostering trust and ensuring effective communication.
  • Contribute to the development of best practices in research operations, promoting efficiency and excellence throughout the organization.
  • Stay up-to-date with industry trends and emerging methodologies, applying innovative approaches to address complex research challenges.

Requirements

To excel in this role, you should possess:

  • A strong background in UX or design research, backed by a clear representation of work case studies.
  • A tertiary qualification in social science, psychology/behavioral science, UX design, anthropology, or related field.
  • Proven expertise in user testing, advanced UX research methods, and online research platforms.
  • Excellent written and verbal communication skills, enabling clear articulation of complex information to diverse stakeholders.
  • Strong stakeholder management and collaboration skills, with the ability to influence at all levels within an organization.
  • The capacity to plan, scope, recruit, conduct, analyze, report, and communicate research confidently and independently.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary package.
  • A range of Bupa benefits, including discounts on health insurance and travel.
  • Flexible working arrangements and opportunities to work from home.
  • Continuous professional development and training to enhance your skills and expertise.
  • Access to a comprehensive wellness program, prioritizing employee well-being and mental health.

Others

We are committed to creating a positive, inclusive work environment where every individual feels valued and empowered to contribute their unique perspective. Our goal is to foster meaningful connections and collaborations, driving exceptional outcomes and making a lasting impact in the world of customer experience research.

Keyword: ExperienceResearchLead

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