Customer Experience Development Manager

6 days ago

Australia beBeeLeadership Full time $98,765 - $123,456
Job Description

We are a community of bright minds and passionate hearts connected by a shared Purpose - to create better experiences together for a better tomorrow.

The Proactive Services Team plays a critical role in ensuring everyone can access the products they need and love. As our Team Lead, you will be responsible for leading and developing a team to ensure all cleaning and trolley collection tasks are completed to a high standard.

Key Responsibilities:

  • Develop your leadership skills by taking on people-related tasks for your team and collaborating with various stakeholders to provide outstanding service
  • Create a roster for your team to ensure all daily tasks and operations are covered
  • Work with Store Leadership teams to identify challenges, areas of opportunity, and upcoming priorities
  • Develop succession plans through coaching to increase team productivity and improve overall satisfaction
  • Complete time and attendance activities for team members, such as tracking hours, managing absences, and ensuring compliance with company policy
  • Order consumables for stores, such as cleaning supplies, and maintain them within allocated resources

You will spend some time working as part of the Proactive Services Team, providing cleaning, trolley collection, and waste management services.

Required Skills and Qualifications

Requirements:

  • Ambitious mindset
  • Love of retail
  • Passion for people
  • Flexibility to work in different environments
  • Good eye for cleanliness and small details
  • Physical fitness is essential for this role
  • Ability to work with other Department Managers and Store Leadership Team to plan and coordinate routines and timeframes
  • Organised to ensure team has equipment and supplies needed to work safely and efficiently
  • Comfortable working with regulated frameworks (Food Safety, industrial regulations, code of conducts etc)
  • Valid full Australian drivers licence is essential

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